After-sales service
All items purchased from our store undergo a final inspection before shipping. However, if a defect is discovered when you inspect the item upon arrival, we will offer options such as returns, refunds, or repairs.
We also accept returns for customer convenience, such as when an item is "different from what you expected," subject to certain conditions. Please see the link below for details.
We provide ongoing after-sales support for all items purchased from our store so that you can use them with peace of mind. Please feel free to contact us if you have any of the following requests.
- These services are available only to customers in Japan.
- Repairs and other services are chargeable.
Please choose the service you need
-
You would like to know how to use or maintain the item
1. Information on how to use and care for your purchase -
You would like to repair damage, scratches, or dents, or have a watch repaired or overhauled
2. Repair and overhaul services -
You would like us to buy back an item you previously purchased from our store
3. Buyback service
1. Information on how to use and care for your purchase
We provide information on how to use and maintain your purchase.
We publish articles on how to maintain and care for antique items on our blog and other pages.
We also accept inquiries by phone, email, LINE, and other means. Please feel free to contact us if you have any questions about how to use or maintain your purchase, or about anything else.
2. Repair and overhaul services for your purchase
Please contact us about repairs for malfunctions or scratches, as well as watch overhauls.
For items purchased from our store, we can assist with repairs and maintenance (such as watch overhauls), even if the item is outside the initial warranty period or the period during which we inspect it upon arrival (chargeable).
- For defects discovered upon arrival, please see Returns and Refunds.
- For our one-month watch movement warranty, please see this page.
We can handle minor repairs ourselves, but major scratch repairs, watch overhauls, and malfunction repairs are handled by professional craftspeople.
We will proceed as follows, so please contact us first.
① Request
Please tell us when you purchased the item, what it is, its condition, and the details of the repair you would like.
※Attaching photos or videos via LINE or another app will help us make a determination.
② Repair determination
Based on the information you provide, we will determine the repair procedure and contact you.
- If the repair can be done yourself, we will let you know how to repair or maintain the item.
- If the repair is minor and can be done by our store, we will repair it for you.
- All watch overhauls and repairs are handled by a professional repair shop.
If we cannot repair the item ourselves or if it is difficult to make a determination, we will ask you to send the item to us so that we can inspect it in person. Shipping costs will be your responsibility.
If you would like to arrange repairs or maintenance directly with a specialist, we can provide contact information for repair shops near you, if available. In that case, please ask the repair shop directly about the repair costs and details.
③ Estimate
If we repair the item ourselves or arrange for a specialist to repair or maintain it through our store, we will provide an estimated cost and approximate timeframe.
If you agree to the estimate, we will begin the repair.
However, with antiques (especially watches), other defects are often discovered during the repair process, and it may not be possible to complete the repair within the original cost and timeframe. In such cases, we will contact you as soon as we are aware of the situation and ask you to review a new estimate and confirm whether we should proceed with the repair.
Cancellations after an estimate
You can cancel after receiving the estimate. However, depending on the repair and the repair shop, you may be charged for the preliminary work required to prepare the estimate.
If there is a cost for preparing the estimate, we will contact you before issuing it.
④ Until the repair is complete
If any matters arise during the repair or maintenance that we need to inform you about, we will contact you with progress updates as they occur.
Once the repair is complete, even if it was handled by an external repair shop, we will receive the item first and inspect it. If there are no issues, we will contact you with photos and videos.
Once you have accepted the repair results, we will send you an invoice for the repair costs.
⑤ Payment and return
Please pay the repair or maintenance costs in advance before the item is returned to you. Payment can be made by bank transfer or cash on delivery.
If you have any concerns about the actual repair results, are not satisfied with any part of the work, or if there is any damage caused during return shipping, please contact us. We will consider options such as re-repairing the item or issuing a refund after discussing the matter with you.
3. Buyback service for your purchase
We only buy back items purchased from our store.
As a general rule, we do not offer appraisals or trade-ins, but we may make an exception for items you previously purchased from our store.
Antique prices fluctuate constantly, and the price you paid in the past included fees such as shipping and payment processing fees. Please note that even if not much time has passed since your purchase, the buyback price may be lower than the price you paid.
We may also decline to buy back an item depending on its condition.
We will proceed as follows, so please contact us first.
① Request
Please first tell us when you purchased the item and which item it is.
※Attaching photos via LINE or another app will help us make a determination about its condition.
② Estimate and shipping
Based on the information you provide, we will let you know whether we can buy back the item and, if so, provide an estimated buyback price. If you agree to that price, please send the item to us. Shipping costs will be your responsibility.
After inspecting the item you sent, we may change the buyback price from the initial estimate depending on its condition. In that case, we will contact you again with a formal estimate.
If you do not agree to the buyback price, we will return the item to you.
- Return shipping will be cash on delivery.
- If the item has any damage that was not present before after it is returned, please contact us.
Depending on the condition of the item, we may decline to buy it back at this stage.
③ Payment of the buyback price
If you agree to the buyback price we provided, we will transfer the funds to your designated bank account within 3 business days. Payment will be made by bank transfer only.
If you have any questions, please contact us using the button below.
Contact us here
