Search service
Finding antiques is a once-in-a-lifetime opportunity, so we understand that the item you are looking for or have your eye on may not be in our current inventory.
In such cases, we can work with our suppliers and local partners to search for items at antique markets, auctions, and other venues around the world.
Are You Looking for One of the Following?
- You have a specific antique in mind and would like us to find it.
- You would like an item similar to one we have sold.
- You would like us to help you purchase an item from an overseas antique shop or other retailer.
If you have any of the following requests, please feel free to contact us.
The Process from Request to Transaction
1. Request
Please contact us via LINE or our inquiry form with detailed specifications and your budget for the item you are looking for.
Information We Need
Providing the following details will help us search more effectively.
- Preferred manufacturer (brand), country, era, style, etc.
- Item features (design, materials, size, etc.)
- Item condition (including functionality for watches, writing instruments, etc.)
- Maximum budget
- Desired delivery date
Please provide as much detail as possible regarding the above criteria. We will do our best to source the item at the lowest possible price within your budget.
If you have a link to a product page (from any store, not just ours) or photos that match what you are looking for, please provide the URL or image.
We will review the criteria you have provided and contact you to confirm. At that time, we will ask any questions if we need additional information. If we determine that it is difficult to find an item that meets your criteria, we may decline your request.
Purchasing from Overseas Shops or eBay
- Please provide the URL of the product page for the item you wish to purchase.
- For auctions, please provide your maximum budget.
- After reviewing the product page and seller, we may advise you or decline the transaction if we determine that there is a risk of fraud or counterfeit items, or if we have concerns about the product description.
- We cannot handle large items such as furniture or other home furnishings.
- We may decline to act as a purchasing agent for items outside our area of expertise.
2. Researching Potential Items
We will work with our suppliers and local partners to find items that meet your criteria. If we determine that it is difficult to find an item that meets your criteria as we continue our search, we will suggest that you change the criteria or discontinue the search.
Once we find potential items, we will contact you via email or LINE with photos, product details, estimated prices, and other information. If you have any questions about the information provided, we will look into them and respond to you.
If the proposed items do not meet your requirements, we will continue to search for other items and contact you when we find the next set of options.
If you wish to purchase one of the proposed items, we will begin the transaction process.
Purchasing from Overseas Shops or eBay
- If there is anything you would like us to confirm or negotiate with the seller, please let us know and we will assist you.
- Our fee is 20% of the total amount of the item price and all import-related expenses (import consumption tax, customs duties, shipping costs, etc.).
3. Ordering
Once you have decided on an item to purchase, we will calculate the item price, import-related expenses (import consumption tax, customs duties, shipping costs, etc.), and our fee, and send you an invoice.
As soon as we confirm receipt of your payment, we will order the item from our supplier. Payment for the item must be made by bank transfer only.
Please note that we may not be able to hold the item until you pay, so if your payment is delayed, someone else may purchase it.
The item will first be delivered to us. Depending on the supplier, it may take about 10 days to one month for the item to arrive here.
4. Inspection and Shipping
Once the item arrives at our store, we will inspect it. We will contact you with the results of the inspection along with photos.
If the inspection reveals any defects that were not disclosed before sourcing, we will consult you and negotiate with the supplier (for a return and refund, partial refund, repair, etc.).
If there are no issues with the inspection results and you accept the information we have provided, we will ship the item.
5. After Delivery (Cancellations and Returns)
We cannot accept cancellations or returns for reasons other than problems that occur between the time we ship the item and the time you receive it (such as loss or damage during transit).
Please review the information we provide before you order or ship the item before completing the transaction.
For purchases made through overseas shops or eBay, our store's policies do not apply to conditions such as warranties after delivery. Please review the seller's policies. We can assist you in confirming information with or contacting the seller.
Important Notes When Making a Request
Antiques are one-of-a-kind items, so there is no guarantee that an item matching your requirements will be available on the market. Please agree to the following when making a request.
- We cannot guarantee that an item matching your criteria will be found. It may take time, or we may ultimately be unable to find one.
- Even if an item is similar to one we have sold in the past, market prices fluctuate due to various factors, including exchange rates and supply and demand. The price may be higher than that of a comparable item we have sold in the past.
- We may decline items in categories we have not handled in the past. We do not handle large items such as furniture.
- We may decline items with very strict budget requirements or rare items that seldom appear on the market.
- For items priced over 1 million Japanese yen, we will decline to handle them because we cannot assume the associated risks.
- For sourced items, we cannot accept cancellations or returns after you have placed the order (after we have provided the item details and price and you have agreed to have us source the item).
- Payment for the item must be made in advance (by bank transfer only) at the time you order the item.
- For purchases made through overseas shops or eBay, you will be charged the item price plus all import-related expenses (import consumption tax, customs duties, shipping costs, etc.). In addition, we will charge a fee equal to 20% of the total amount of the item price and all expenses.
If you have any questions, please contact us using the button below.
